Returns & Warranties
Warranty IssuesUnder New Zealand Consumer Law, Fantic Bikes carry the following guarantees:
- Goods must be of acceptable quality. They must be fit for their normal purpose (as described by the manufacturer, in advertising or on packaging). Goods must be safe, durable enough to last for a reasonable time, have no minor defects, and be acceptable in look and finish. If you identify a basic or serious manufacturing fault, we will replace, repair or refund upon inspection.
- Goods must match the description. The goods supplied must be identical to the example viewed by you on this site. If for example the wrong model was dispatched, we will replace, exchange or refund your item.
- Replacements and exchanges are also subject to availability as we frequently sell out of styles, sizes and colours. If we cannot provide the item you require and your request is covered by the points above, we will issue a refund promptly.
In the first instance please contact the retailer from which you made your purchase stating the problem(s) you are experiencing and any important information about your claim. Please include photos where possible. The retailer will then get in touch with us to discuss warranty options.
Please note that we are unable to confirm warranty issues by telephone.
We reserve the right to refuse returns or any request to return or exchange unless the item is faulty or meets the criteria above as per New Zealand Consumer Law.